Privacy Policy

Last updated: 15 January 2026

This Privacy Policy describes how baltrionex.top SARL ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website baltrionex.top or use our services. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Data Controller Information

The data controller for your personal information is:

Data Collection

We collect personal data that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request information about our services
• Subscribe to our newsletter or communications
• Engage with our customer support
• Visit our website (through cookies and tracking technologies)

The types of personal data we collect may include your name, email address, phone number, company information, and any other information you choose to provide when contacting us or using our services.

How We Use Your Information

We use the personal data we collect for the following purposes:

• To provide and improve our menu design services
• To respond to your enquiries and provide customer support
• To send you information about our services (with your consent)
• To comply with legal obligations and protect our legitimate interests
• To analyse website usage and improve user experience
• For marketing and advertising purposes (with appropriate consent)

The legal basis for processing your personal data includes your consent, our legitimate business interests, and compliance with legal obligations under applicable EU laws.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We may share your personal information with:

• Service providers who assist us in operating our website and business
• Professional advisers such as lawyers and accountants
• Regulatory authorities when required by law
• Third-party analytics and advertising services (Google Analytics, Google Ads)

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Contact information is typically retained for 3 years after our last interaction, whilst marketing data is retained until you withdraw consent.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate personal data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of how we process your data
• Right to data portability: Request transfer of your data to another service
• Right to object: Object to processing of your personal data
• Right to withdraw consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area. When we do so, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "last updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) if you believe we have not handled your personal data in accordance with applicable laws.